Reference

Browse the esportsplus FAQ Section

Q: How do I make my first deposit using UPI?

Go to the Wallet section after logging in, select UPI as your payment method, enter your UPI handle or scan the QR code, and confirm the amount. Funds typically appear in your esportsplus wallet within 30 to 60 seconds of the UPI transaction being confirmed.

Q: Why has my Paytm deposit not appeared in my wallet?

If a Paytm payment was deducted but your wallet balance has not updated after five minutes, note the UTR reference number from your Paytm transaction history and share it with our live chat team. They can match and credit the amount manually.

Q: How long does a withdrawal take to reach my bank account?

Withdrawals processed via UPI or PhonePe usually settle within two to four hours after our verification team approves the request. First-time withdrawals may take up to 24 hours because they require KYC document review before processing begins.

Q: What documents do I need to complete identity verification?

We require one government-issued photo ID — such as a PAN card, Aadhaar, or passport — and one address document. Upload both as clear JPEG or PDF files through the Verification section of your account. Our team reviews submissions within 12 hours.

Q: Can I access the full lobby on my mobile phone?

Yes. The esportsplus lobby is fully accessible through a mobile browser on Android and iOS without downloading any additional app. Live tables including Lightning Roulette, slot titles like Aviator, and the sportsbook all load and play in a mobile browser on a standard 4G connection.

Q: Is esportsplus available for players in India?

Access to esportsplus depends on local law and is available where local law permits. We support UPI, Paytm, and PhonePe as deposit and withdrawal methods specifically for Indian account holders. Check your local regulations before opening an account.

Q: What should I do if I forget my account password?

Click the 'Forgot Password' link on the login page. You will receive a reset link at the email address registered to your account. If that email does not arrive within five minutes, check your spam folder or contact support with your registered phone number.

Have a question about your account, a deposit via UPI or PhonePe, or how our live tables work?

Account SetupUPI & Paytm DepositsWithdrawalsLive Tables & SlotsAccount Security

Explore the lobby Read FAQ

Explore the Questions We Hear Most

This FAQ covers the full account journey at esportsplus — from opening your account and verifying your identity to making your first deposit through UPI, Paytm, or PhonePe and navigating the lobby. We update these answers whenever policies or payment flows change, so the information here reflects how the platform works right now. If you land on a question that is not

listed, our live chat and email support teams are available to respond directly. Access to specific features depends on your location and is available where local law permits.

UPI
Paytm
PhonePe
Google Pay

THREE KEY AREAS

Switch Between Lobby, Payments and Policy

Our FAQ is arranged around the three areas you are most likely to need answers on — the game lobby, your payment wallet, and account policy.

Game Lobby Queries

Deposit and Withdrawal Queries

Account and Policy Queries

Open your account Explore the lobby

PLATFORM AT A GLANCE

Numbers Behind the esportsplus Lobby

500+

Game titles in the lobby

Local payment methods: UPI, Paytm, PhonePe

< 1 min

Typical UPI deposit clearance time

24/7

Live chat support availability

GET HELP NOW

Reach Our Support Team Directly

If this FAQ does not cover your exact question, our support team is reachable around the clock.

WHY WE ARE RELIABLE

Trust Signals Behind Our FAQ Answers

Every answer in this FAQ is written and maintained by the esportsplus operations team — the same people who manage deposits, run the lobby, and handle account verifications daily.

Written by Operators

Our FAQ answers come directly from the team that manages deposits, game rooms, and account verifications. These are not generic templates — they reflect actual platform behaviour as it stands today.

Updated When Policies Change

Whenever a payment flow, withdrawal timeline, or eligibility rule changes, we update the relevant FAQ answer within 24 hours. You will always find current information, not outdated copy.

India-Specific Context

Answers about deposits reference UPI, Paytm, and PhonePe specifically. We do not give generic payment advice — we describe exactly how your Indian payment method interacts with your esportsplus wallet.

Account Security Transparency

We explain our two-step account verification process, how we store your documents, and what triggers a security review — so you know exactly what to expect when you submit an identity check.

No Speculation

If a question does not have a definitive answer — for example, questions that depend on individual account status — our FAQ says so clearly and directs you to live chat instead of guessing.

Lobby-Accurate Game Details

Game-specific FAQ answers — covering Aviator round outcomes, Lightning Roulette side bets, and Viking Runecraft feature triggers — are checked against the live lobby before publishing.

When to Use FAQ and When to Contact Us

Some questions are faster to answer yourself through the FAQ; others need a real agent with access to your account.

Standard deposit steps	The FAQ covers all standard UPI, Paytm, and PhonePe deposit steps in detail. Check here first before contacting support.
Missing deposit	If a deposit was deducted from your UPI or Paytm but has not appeared in your wallet after five minutes, contact live chat with your UTR number.
Password reset	Self-serve password reset is explained step-by-step in the FAQ. You do not need to contact support for this unless the reset email does not arrive.
Account suspension	If your account has been suspended, the FAQ explains common reasons. For reinstatement, you must contact support directly with your account ID.
Game rules for Aviator or Bingo	Game mechanics, round timing, and how bets are settled for titles like Aviator and Bingo are covered in the lobby FAQ section.
Withdrawal delay beyond 48 hours	Standard withdrawal timelines are in the FAQ. If your withdrawal has been pending for more than 48 hours, escalate via email support with your transaction ID.
KYC document submission	The FAQ explains which documents we accept and how to upload them. If your document is rejected, contact support for a specific rejection reason.

WHAT DEFINES US

Six Brand Highlights Worth Knowing

These are the concrete features that define how esportsplus is built — from the structure of the lobby to how your account security works.

Single Unified Wallet One wallet covers sports markets, live casino tables like Lightning Roulette, and slot rooms including Viking Runecraft. You do not need separate balances for different parts of the lobby.

Instant UPI Linking Adding a UPI handle to your account takes under 60 seconds. Once linked, every deposit clears directly into your wallet without requiring re-entry of payment details each time.

Live Tables Streamed in HD Our live casino tables, including dedicated Baccarat and Roulette rooms, are streamed at high definition. On a stable 4G connection, latency is low enough for in-play decisions to feel immediate.

Mobile-First Lobby Layout The lobby is designed for mobile first. Game tiles, the navigation bar, and your wallet balance are all accessible with one thumb on any Android or iOS device without downloading a separate app.

Two-Step Identity Verification When you submit a withdrawal for the first time, we run a two-step KYC check: a government-issued photo ID and an address document. This process is explained in detail in the FAQ.

Sports and Casino in One Place Football Strike, cricket markets, and titles like Fishing God share the same navigation bar. Switch between sportsbook and casino without logging out or switching accounts.

Frequently Asked Questions on esportsplus

Below are the questions we receive most often from account holders in India. Each answer is specific to how esportsplus works right now. If your question is not here, open a live chat from inside your account and an agent will respond within minutes.